Frequently Asked Questions
  • Orders may be cancelled only before dispatch.
  • To request cancellation, please email us at commercialhouse@yahoo.co.in with your order details.
  • CommercialLawPublishers.com reserves the right to cancel any order at its sole discretion due to unavailability, policy violations, or unforeseen circumstances. Customers will be notified promptly, and applicable refunds will be processed in a reasonable timeframe.

Returns

  • We do not accept returns or exchanges for books once sold.
  • A return/replacement is only possible if:
    • The book delivered is damaged, or
    • The wrong book has been sent by us.
  • In such cases, please contact us within 7 days of delivery with your order details and proof (photo of the book).


Refunds

  • Refunds are processed once the returned books are received and inspected.
  • Customers will receive refunds in the original form of payment within 7 working days.
  • Shipping charges will not be refunded unless the return is due to our error.
  • Books purchased from our physical showroom ( 4239/1, Ansari Road, Darya Ganj, New Delhi-110002) cannot be returned online; such returns must be handled directly at the showroom.

We value your privacy and are committed to safeguarding your personal information.

Information Collection:

We collect personal details (such as name, email, phone number, and address) when you
create an account or place an order.


Use of Information:

Your information is used to:

  • Process orders and payments
  • Deliver products and communicate with you
  • Improve our Website and services
  • Send promotional offers (with opt-out option available)
  • Prevent fraud and comply with legal obligations

Cookies:

We use cookies to enhance your browsing experience. Cookies do not store personal
information and can be managed through your browser settings.


Account Security:

You are responsible for maintaining confidentiality of your login credentials.


Communication:

Users must not submit unlawful, obscene, or objectionable content via email or Website
forms. Spam, chain letters, or misleading communication is prohibited.

Delivery Commitment:

We are committed to delivering your order accurately, in good condition, and on time.
Orders are shipped within 3–5 working days (exceptions may occur).

  • If an order cannot be fulfilled within 10 days, we will notify you, and unshipped items will be cancelled and refunded.
  • Deliveries within Delhi: 3–5 working days post-shipment.
  • Deliveries outside Delhi: 4–5 working days post-shipment.
  • International deliveries: We do not currently provide international shipping.
  • We ship via reputed courier agencies to ensure safety and reliability.


Shipping Charges:

  • Free shipping on orders above ₹750.
  • ₹100 shipping fee on orders below ₹750.

Damaged Deliveries:

If packaging is tampered or books are damaged, please refuse delivery and immediately
contact us at commercialhouse@yahoo.co.in with your order reference number.

The information on this Website is provided “as is” without warranties of any kind, express or implied, including accuracy, suitability, or non-infringement. We do not guarantee uninterrupted or error-free service, or that our Website is free from viruses or harmful code.

Commercial Law Publishers, its employees, and affiliates shall not be liable for any direct, indirect, or consequential damages arising from Website use. Links to third-party sites do not constitute endorsements.