Consumer Protection Act, 2019 - As amended by The Mediation Act, 2023

This 2025 edition of The Consumer Protection Act, 2019 (Act 35 of 2019, dt. 9-8-2019) reproduces the statute verbatim and incorporates every allied notification, including the Medicines Removed (Display of List) Rules, 2022 and all 2023–24 tweaks to e-commerce and dark-pattern disclosures.

Bound into the volume are the complete, updated texts of:

• Consumer Protection (Central Consumer Protection Council) Rules, 2020

• Consumer Protection (Consumer Dispute Redressal Commissions) Rules, 2020 – pecuniary-jurisdiction and e-filing norms

• Consumer Protection (Mediation) Rules, 2020 & Mediation Regulations, 2020 – panel empanelment, honoraria & virtual-hearing procedure

• Consumer Protection (E-Commerce) Rules, 2020 (rev. 28-6-2021 & 7-2-2024 amendments) – fallback liability, ranking transparency, and dark-pattern bans

• Consumer Protection (General) Rules, 2020 – limitation, fee schedule & compounding procedure

• Central Consumer Protection Authority (CCPA) Investigation, Search & Seizure Regulations, 2021 – electronic-evidence protocol

• CCPA (Preventive Action in Matter of False or Misleading Advertisements) Guidelines, 2022 – influencer disclosures

• Consumer Protection (Product Liability) Rules, 2020 – harm classes & defences

• Flow-chart mapping grievance filing → mediation → commission appeal for quick section navigation

• Comparative charts, penalty tables (Chap. VII), and a glossary of e-commerce & product-liability terms

Concise short comments sit beneath pivotal sections—flagging stricter jurisdictional thresholds, e-Daakhil portal filing, class-action mechanics, and CCPA suo-motu power—while preserving Bare-Act integrity for examinations and courtroom citation.

Core statutory coverage

• Three-tier redressal system—District (≤ ₹ 50 lakh), State (≤ ₹ 2 crore) & National (> ₹ 2 crore) Commissions with 90-/150-day disposal targets

• E-commerce & marketplace obligations—fallback liability, seller KYC, imported-goods labelling, algorithmic ranking transparency & no-cancel-fee parity

• Class actions & product liability—strict liability for defective design, manufacturing & inadequate warnings; punitive damages triggers

• CCPA enforcement—search-and-seizure, recall orders, advertisement bans, and ₹ 10 lakh–₹ 50 lakh penalties on endorsers

• Alternate dispute resolution—court-annexed mediation panels, online hearings, and cost-recovery rules

• Unfair trade practice & dark-pattern bans—drip pricing, bait-and-switch, disguised ads, and countdown timers regulation

This edition is particularly suited for

• AIBE candidates and law students covering consumer-protection, ADR, and e-commerce law modules

• Legal-compliance teams of online marketplaces, D2C brands & influencers navigating CCPA guidelines and dark-pattern restrictions

• Consumer-court advocates & mediators preparing pleadings, product-liability claims and class-action suits

• CCPA investigators, state-commission registrars & e-Daakhil administrators referencing authoritative procedural rules

• Policy researchers, journalists & consumer-rights NGOs tracking enforcement trends and digital-marketplace transparency

Exact Gazette text · pinpoint explanatory notes · zero superfluous commentary—your fastest route to clarity, authenticity and practical insight on India’s modern consumer-protection regime.